Frequently asked questions

Five service families for your properties in La Réunion: concierge and key holding, cleaning and housekeeping, visits and condition reports, property checks and reports, maintenance and coordination. They suit main homes, second homes and holiday rentals alike.

Yes. Every request is considered, whether it’s a single job or regular follow-up.

Yes. We start from what you actually need and agree a clear scope together before any work begins.

We can coordinate tradespeople for you: access, presence, follow-up and a check after their visit. The decisions remain yours.

The services are the same; the organisation is different. Professionals benefit from an organisation suited to larger volumes and recurring jobs.

At launch, we cover Saint-Gilles-les-Bains, L’Hermitage, Saint-Paul, La Saline-les-Bains, Saint-Leu, Boucan Canot, Saint-Pierre and L’Étang-Salé.

Not on a regular basis yet. If your property is elsewhere, describe your request: we’ll tell you honestly whether we can help.

Any travel conditions are set out in the quote, before any work begins.

Yes, all five service families are available in every area we cover.

Yes. Keys are labelled, held confidentially and only handed to the people you have authorised.

In person or via a secure key safe. The arrangements are agreed before the first job.

Yes, following your instructions, with a record of the access granted.

Never without your explicit consent.

Yes. It’s one of the most common situations: we act on site according to your instructions and keep you informed.

We take care of the on-site operations: guest welcome, key handover, cleaning, preparation and checks. Marketing the property is not included.

Yes, with inspection visits at the agreed frequency and a report after every visit.

We let you know with photos and agree the next steps together: a repair, a tradesperson or simply keeping watch.

Yes, as well as with property managers, landlords, businesses and residence managers.

Yes. We set up an organisation suited to your volumes and your procedures.

Yes, we can work with your own condition report or report templates.

Terms are considered according to the type and frequency of the jobs. Tell us about your needs.

You describe what you need using the quote form. We get back to you to clarify the scope, then send you a proposal.

We usually get back to you within 24 to 48 business hours. At busy times, it may take a little longer.

Depending on availability and with arrangements agreed in advance, especially for guest arrivals and departures.

Yes, you can send us photos during our first conversation if they help.

According to the service, the property, the area and the frequency. The price is always agreed with you before any work.

Yes, requesting a quote is free and without obligation.

No. You are only committed once you have accepted the proposal.

The scope is defined in advance. If an extra need comes up on site, we check with you before doing anything.

Yes, when it is part of the job: the photos are attached to the report.

The date, the service carried out, the points checked, observations and the agreed photos.

By email or message, whichever suits you best.

We do not carry out major works, regulated technical surveys or official bailiff’s reports (commissaire de justice). We can, however, coordinate the professionals concerned.

No. We handle the on-site operations, not letting the property or managing listings.

No. HC Intendance is a concierge and property services company.