Concierge & key holding
Leave the access to us.
Stay in control.
Handover, collection and management of your keys. A reliable, discreet and organised service in La Réunion, for main homes, second homes and rentals.
- SecureAgreed procedures
- FlexibleOne-off or regular
- In La RéunionWest coast and South
01. What we take care of
A complete service, tailored to your needs.
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Key handover
Keys handed to tenants, guests, tradespeople or service providers.
Included -
Key collection
Keys collected after a stay, a job or a departure.
Included -
Opening / locking up
One-off access to a property, following your instructions.
Included -
Meet & greet
Keys handed over in person, a tour of the property, the agreed explanations.
Included -
Access coordination
Access for tradespeople, cleaners or service providers at set times.
Included -
Secure key management
Key safes, door codes, access badges. Temporary key holding available.
Depending on the job
02. Why call on us?
Real-life situations, simple solutions.
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I live far from my property
Not on site? We handle access according to your instructions.
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An occupant is arriving or leaving
Welcome, key handover or collection, with the agreed instructions.
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A tradesperson needs access
We coordinate the job and provide access to the property.
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I need a regular local contact
Several properties or frequent visits? We manage your access over time.
03. How does it work?
A clear process, from start to finish.
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01
Handover
You give us your keys in person or via a secure key safe.
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02
Labelling
Each set of keys is labelled and logged.
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03
Service
We carry out the service according to your instructions.
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04
Confirmation
You receive a report with the agreed information.
Good to know
- Your keys handled confidentially
- Access only for authorised people
- Every handover and collection logged
- Temporary key holding available
- No copies made without your consent
04.
Sample report
Clear, detailed follow-up after every visit.
Key handover
Job completed
- Date
- 12 September, 3:42 pm
- Location
- Saint-Gilles-les-Bains
- Service
- Handover to occupant
- Photos
- 3 photos
- Notes
- Keys handed over, property in good order.
Photo preview
- Date and timeTime-stamped visit.
- LocationExact address.
- On-site photosDated pictures.
- ObservationsDetails and any findings.
- Final sign-offReport sent to you.
Illustrative example: actual content depends on the agreed job.
05.
What’s included
A clear service, with no surprises.
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Key handover and collectionTo occupants and contractors.
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Cleaning and housekeepingAdditional service.
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Opening / locking up the propertyFollowing your instructions.
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Condition reportsCheck-in or check-out.
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Welcoming tenants or contractorsA tour of the property.
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Minor repairsAs needed.
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Passing on agreed instructionsHouse rules, appliances, contacts.
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Coordinating a tradespersonWith your contractors.
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Visit confirmationDate, time and observations.
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Post-departure checkProperty inspection.
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Key safes and door codesCodes and access tracked.
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Other servicesBeyond access management.
07. Frequently asked questions
Answers to your questions about our concierge & key holding service.
What does the “Concierge & key holding” service from HC Intendance in La Réunion include?
The “Concierge & key holding” service from HC Intendance is available in La Réunion, in Saint-Gilles-les-Bains, L’Hermitage, Boucan Canot, La Saline-les-Bains, Saint-Paul, Saint-Leu, L’Étang-Salé and Saint-Pierre. It includes: key handover and collection, opening / locking up the property, welcoming tenants or contractors, passing on agreed instructions, visit confirmation and key safes and door codes. The scope and price are confirmed in a free quote before any work begins.
How do I give you my keys?
In person at a first meeting, or via a secure key safe. The arrangements are agreed with you before we take anything on.
Can you keep a spare set of my keys?
Yes, if you wish and depending on the job. Keys are labelled and held confidentially.
Can you hand the keys to a tradesperson?
Yes. We provide access at the agreed time and can check the property after their visit if that is part of the job.
What happens if the occupant isn’t there?
We follow the procedure agreed in advance: a new time slot, a secure drop-off or getting in touch with you.
Can you work outside normal hours?
Depending on availability and with arrangements agreed in advance. Mention it in your quote request.
How do you confirm a handover or collection?
With a message or report stating the date, time and observations, plus photos if agreed.
