Privacy policy

Last updated: 19 October 2026

This English version is a translation provided for convenience. In the event of any discrepancy, the French version prevails.

This policy explains what data is collected on the website, why, how long it is kept and how to exercise your rights, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés).

Data controller

Cynthia HUBERT EI (HC Intendance), 21 allée des Aigrettes, Saint-Gilles-les-Bains, 97434 Saint-Paul, La Réunion, who can be contacted at contact@hc-intendance.fr.

Data collected and purposes

Quote requests

When you fill in the quote request form, we receive: the type of service, the town, the preferred date, your profile (private individual or professional), your full name, your phone number, your email address and, if you write one, your message.

• Purpose: to review your request, get back to you and send you a quote.
• Legal basis: pre-contractual measures taken at your request (Article 6(1)(b) GDPR).
• Recipients: Cynthia HUBERT EI (HC Intendance) only. Your data is never sold, rented or passed on to third parties.

Security and abuse prevention

To limit automated submissions, an irreversible, hashed fingerprint of your IP address is stored with the request. The IP address itself is not recorded. Legal basis: legitimate interest in protecting the service (Article 6(1)(f) GDPR).

Audience measurement

The website uses Umami, a cookie-free analytics tool: it produces anonymous, aggregated statistics (pages viewed, button clicks, form steps). No data entered in the form is sent to this tool. Legal basis: legitimate interest.

Retention periods

• Quote requests that do not lead to a contract: 3 years from the last contact, then deleted.
• Client data: for the duration of the contractual relationship, then 5 years (civil limitation period); invoices are kept for 10 years (accounting obligation).
• IP address fingerprint: deleted together with the request it is attached to.

Hosting and data security

The website and quote requests are hosted by Cloudflare, Inc. (United States), which may process data outside the European Union. These transfers are covered by the safeguards provided for by the GDPR (the European Commission’s standard contractual clauses and, where applicable, the EU–US Data Privacy Framework). Communications with the website are encrypted (HTTPS).

Cookies

The website does not set any cookies and does not use any advertising trackers. No consent banner is therefore needed.

Your rights

You have the right to access, rectify and erase your data, to restrict or object to its processing and to data portability, as well as the right to give instructions on what happens to your data after your death. To exercise these rights, write to contact@hc-intendance.fr; you will receive a reply within one month.

If you believe your rights have not been respected, you can lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).