Terms and conditions

Last updated: 19 October 2026

This English version is a translation provided for convenience. In the event of any discrepancy, the French version prevails.

These general terms and conditions of sale (the “Terms”) apply to the concierge and property services provided by Cynthia HUBERT EI (HC Intendance) (the “Provider”) to its private and professional clients (the “Client”). They take precedence over any other document, unless otherwise agreed in writing.

1. Services

The Provider offers concierge and key holding, cleaning and housekeeping, visits and condition reports, property checks and reports, and maintenance and coordination services in the following areas of La Réunion: Saint-Gilles-les-Bains, L’Hermitage, Boucan Canot, La Saline-les-Bains, Saint-Paul, Saint-Leu, L’Étang-Salé, Saint-Pierre. The exact content of each service is defined in the quote.

The following are not carried out by the Provider: major works, regulated technical surveys, official reports by a commissaire de justice (bailiff) and the marketing of rental properties. At the Client’s request, the Provider may coordinate the professionals concerned.

2. Quotes and orders

Every service is subject to a free quote, drawn up on the basis of the information provided by the Client. The quote is valid for 30 days. The order becomes firm once the Provider receives the quote accepted by the Client (signature or written agreement, including by email).

3. Prices and payment

Prices are those stated in the accepted quote, expressed in euros. The applicable VAT arrangements are stated on each quote. Any travel costs, supplies or additional services are specified in the quote; any extra service requested on site requires the Client’s prior agreement.

Payment terms: payment methods and deadline specified on each quote. For professional clients, any late payment incurs penalties at the statutory interest rate plus 10 percentage points, together with a fixed indemnity of €40 for recovery costs (Article L441-10 of the French Commercial Code).

4. Access and keys

The Client provides the Provider with the necessary means of access (keys, codes, badges) and any useful instructions. Keys entrusted to the Provider are labelled, held confidentially and handed only to people authorised by the Client; no copies are made without the Client’s consent. They are returned at the end of the job or on request.

5. Performance and reporting

The service is carried out on the agreed date, within the scope defined in the quote. Where the quote provides for it, the Client receives a report (photos, observations). The Provider informs the Client as soon as possible of any issue found on site.

6. Cancellation and postponement

The Client may cancel or postpone a service free of charge up to 48 hours before the scheduled date. After that, the Provider may charge any costs already incurred (travel, supplies), except in cases of force majeure.

7. Right of withdrawal (private clients)

Where the contract is concluded at a distance or off-premises, a consumer Client has 14 days from acceptance of the quote to withdraw, without giving any reason, by sending their decision to contact@hc-intendance.fr. If the Client expressly requests that the service begin before the end of this period, they remain liable for the amount corresponding to the service provided up to their withdrawal; they lose their right of withdrawal once the service has been fully performed (Articles L221-18 et seq. of the French Consumer Code).

8. Liability and insurance

The Provider is bound by an obligation of means (best endeavours). It cannot be held liable for damage resulting from a pre-existing defect in the property, inaccurate information provided by the Client, the act of a third party (occupant, tradesperson chosen by the Client) or force majeure.

9. Complaints and mediation

Any complaint should be sent to contact@hc-intendance.fr. If a dispute cannot be resolved, a consumer Client may refer it free of charge to the consumer mediator: currently being appointed; contact details will be given here once membership is confirmed.

10. Personal data

The Client’s data is processed in accordance with the privacy policy.

11. Governing law

These Terms are governed by French law. Failing an amicable settlement, disputes will be brought before the competent courts under the ordinary rules of jurisdiction; for professional clients, the courts with jurisdiction over the Provider’s registered office have exclusive jurisdiction.